Refund Policy

General Overview

We are committed to providing every customer with a reliable, transparent, and satisfying shopping experience for all fashion accessories, including handmade woven bracelets, beaded bracelets, metal chain bracelets, custom engraved jewelry, necklaces, rings, earrings, anklets, DIY pendants, and beach accessory products. This Refund Policy clearly defines our standardized return and refund rules, processing procedures, and time limits for all orders placed on our official website. By purchasing products from our store, you agree to and accept all the terms specified in this policy. Our refund service applies to all global customers with no regional discrimination, ensuring equal and legitimate after-sales protection for every user.

Return Eligibility & Time Frame

We offer a generous 60-day return window for all products available on our website. Within 60 calendar days from the date you receive your ordered items, you are eligible to submit a return application for qualified products. This return policy applies to most of our daily wearable fashion accessories, covering scenarios such as product style mismatch, size incompatibility, unsatisfactory wearing effect, and product quality defects.
To ensure successful return verification, please keep the returned products in intact condition, including original accessories, packaging, and tags (if applicable). Products that are severely damaged, artificially destroyed, or worn beyond daily trial use may not be eligible for a full return refund. For customized personalized products including letter bracelets, birthstone bracelets, and custom engraved accessories, returns are only acceptable for product quality issues, as customized items are exclusive and non-universal products.

Standard Refund Processing Timeline

We follow a fixed and transparent refund processing cycle to ensure efficient after-sales settlement for all customers. After we receive and thoroughly inspect your returned package and confirm that the products meet the return conditions, our official team will initiate the refund procedure immediately. The entire refund process will be completed within 5 to 10 working days from the date of successful return verification.
All refunds will be returned via your original payment channel settled in unified USD currency. The actual arrival time of the refund may have a slight delay due to the processing rules and system efficiency of different payment platforms and banks, which is beyond our control. We will strictly follow the standard time limit to complete internal review and refund issuance to protect your legitimate rights and interests.

Shipping & Fee Rules for Returns

Our store provides free worldwide shipping for all new orders, but the free shipping service does not cover return shipping fees. Customers are responsible for bearing the corresponding return shipping costs when returning products. No additional handling fees, service fees, or hidden fees will be deducted from your refund amount, and we will refund the full product price after successful return verification in accordance with the order amount.

Non-Refundable Situations

To standardize after-sales processing and maintain fair service rules, the following situations are not eligible for return or full refund services:
Products exceeding the 60-day valid return period; products damaged due to artificial collision, improper storage, long-term wear and tear, or personal modification; lost or incomplete products with missing original packaging, accessories, and tags; customized personalized products returned without quality problems; and returns caused by incorrect order information filled in by customers leading to abnormal delivery and reception.

Partial Refund & Special Processing

For orders containing multiple products, you can apply for partial return and refund of individual eligible items, and we will calculate the refund amount according to the actual unit price of the product. In case of individual product quality problems in the order, we support separate refund processing for defective products without affecting other items in the order. For special situations such as lost returned packages and abnormal logistics information, we will conduct verification based on official logistics records and provide reasonable processing results.

Policy Updates & Interpretation

We reserve the right to update and optimize this Refund Policy irregularly to adapt to service upgrades and operational adjustments. The latest policy terms will be displayed on this page and take effect immediately after publication. All return and refund matters will be handled in accordance with the latest official policy standards.

Contact Support

If you have any questions about return eligibility, refund progress, fee rules, special after-sales applications, or policy interpretation, please contact our professional customer service team through the Contact Us page on our official website. All official contact methods and email addresses are posted on the Contact Us page, and we will provide you with accurate guidance and efficient after-sales solutions.

 

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