Customer Service Policy

Introduction

This Customer Service Policy outlines the standardized service rules, logistics arrangements, payment specifications, return and refund guidelines applicable to all customers who purchase products on our official website. We adhere to the principles of fairness, transparency, efficiency and customer priority, aiming to provide consistent, high-quality and worry-free shopping experience for every global user. All service terms stipulated below apply to all product orders on the site without regional distinction.

Order Processing & Shipping Policy

We implement efficient and standardized order processing procedures to ensure every order is arranged in a timely manner. All orders placed on our website will be processed and shipped within1 to 3 working days after successful payment confirmation. Our team will conduct strict product inspection and packaging before shipment to ensure the integrity and quality of goods before delivery.
We provide unified global delivery services for all customers. The overall delivery time for all regions worldwide is consistently 6 to 12 working days. The delivery period is stable and predictable for both domestic and international orders, with no differentiated delivery rules for different regions. Meanwhile, all products in our store enjoy completely free worldwide shipping. There are no hidden shipping fees, handling fees or additional surcharges for any order, helping customers save extra shopping costs.
We do not provide additional expedited delivery services. All orders will be delivered in accordance with the unified standard delivery cycle to ensure stable service quality for every customer.

Payment Policy

To unify the global shopping settlement standard and bring convenient payment experience for users from all regions, all transactions on our official website are settled in unified USD currency. All product prices, order settlement amounts and service-related fees displayed on the site are denominated in USD, ensuring transparent, consistent and standardized payment rules for global customers.

Return & Refund Policy

60-Day Return Period

We offer a long-term and customer-friendly return service. Customers are entitled to apply for a return for eligible products within60 days after receiving the purchased goods. If you are unsatisfied with the product style, size, matching effect or other non-quality issues, or the product has quality defects, you can initiate a return application within the valid return period.

Refund Processing Rules

After we receive your returned package and complete the official inspection and verification of the product condition, we will start the refund procedure immediately. The whole refund process will be completed within 5 to 10 working days. The refund will be returned through the original payment channel, and the specific arrival time shall be subject to the processing rules of your payment platform. Our refund process is standardized, open and transparent, and we will strictly follow the unified time limit to complete the processing to protect customers’ legitimate rights and interests.

Product Quality Commitment

All fashion accessories sold in our store, including handmade woven bracelets, beaded bracelets, metal chain bracelets, customized engraved jewelry, necklaces, rings, earrings, anklets, DIY pendants and beach peripheral accessories, have passed strict manual screening and quality inspection. We focus on the workmanship, material safety, wearing comfort and durability of each product. We are committed to providing customers with high-quality, stylish and durable daily matching accessories, and we will actively follow up and solve any product quality problems that occur during normal use.

Customer Consultation & Support

If you have any questions about order inquiries, product details, customized jewelry services, shipping progress, return and refund procedures, or other related service issues, please contact our official customer service team through the Contact Us page of our website. All official contact methods and email addresses are fully displayed on the Contact Us page. Our professional customer service team will provide you with accurate, patient and efficient reply and solution support.

 

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